27/07/2016

I highly recommend using this repair shop. They do excellent work, and are very courteous. They did some repairs which included painting my back bumper. It came out so good, I can't wait to go back to have them paint the rest of they side moldings so they all look like new .... THUMBS UP!!!

From: David D.

Source: YELP

13/08/2016

After posting my last review, the owner contacted us and offered to help resolve the situation. I'm very happy with this company for being proactive and fixing an issue.

From: Ashley A.

Source: YELP

15/04/2016

Great, fast service! My minivan ran over a box on the freeway that fell off a truck,
I pulled off the freeway and went directly to Malone's Repair. The shield over the tire area was scraping the ground as I drove, Marcos cut it off and Vanessa ordered the part to replace it. Quick service, I drive all day for my job and needed this done pronto, Malone's made it happen. Thank you

From: Mickey D.

Source: YELP

22/03/2016

I'm so impressed with the work they did and how fast they fixed my car!! Thank you for fixing my car fast!!!

From: Irma P.

Source: YELP

05/09/2015

I got my truck back from Malone's I took it there since I was involved in a car accident they did a GREAT job my front bumper looks like new like if I never had any damage there they did an excellent Job, also they have great customer service Fatima and Juan helped me with everything also with the rental car which was alot easier then going somewhere else for the rental. Thanks again Malone's you guys are the BEST :)

From: Noemi J.

Source: YELP

04/06/2015

STAY. AWAY. (YOU HAVE BEEN WARNED)
I brought my car here because my insurance company is affiliated with them and I was supposed to save $100 on the co-pay. I also rented a vehicle here because it was convenient, also through my insurance company.
When I picked the vehicle, I noted that there were footprints (use your imagination) on the ceiling and that there was a distinct and unpleasant odor in the car. Since it was about a 5 day deal for me, I noted it to lady who did the paperwork and was on my way.
About 10 days later, I picked up my car and the BS began. First: My car would not start and they needed to jump start it. Apparently, no one checked my battery. Second:The mileage on my car had increased by about 300 miles, so someone was using my car, because it doesn't take a 300 mile journey to determine if a car is working. Third: Once I got home, I noticed that the mirror adjustment was not working. I had to drive all the way back to Malone's to get it repaired. This doesn't say much for their quality control or caring about customers time. Fourth: When I was paying, they would not accept my personal check for more than $250, so I had to pay the rest in cash. Not very convenient and pointing to the sign on the desk and telling me it is policy, does not ameliorate the fact that they put the burden on the customer to find out. It was really very silly, since they did take the check from my insurance company for over $2,000.
Finally, the worst experience I had occured later. When I returned the rental car, I asked to have someone inspect the car. Juan told me that it was all good and that If I had filled the tank, I was good. I stated that I had in fact filled the tank with gas and asked that he inspect again, but to no avail. A month later, I got a $100 charged from Hertz on my credit card for cleaning the vehicle. Huh? The vehicle was cleaner when I brought it in than when I picked it up! Garage kept and wiped down every day. I am 62 years old and retired, I have nothing better to do.
Malone's acts as the intermediary for Hertz. They do all the inspections and paperwork, plus the contract is between my Insurance Company and Hertz. But for some reason, I was being charged for "CLEANING" a vehicle that I did not dirty? I don't know what happened to the vehicle between the time I dropped it off and it got back to Hertz. No one called to discuss any issues with the vehicle. But, they just decide to charge my credit card fro $100? Unacceptable. The only reason they had my card number was their claim that if I failed t return the car full with gas, they would have to charge me for it.
So, to say the least, I have lost my trust in this company. When I called, I got this fellow named Manny who tried to call Hertz, but with no success. I have nothing left that I can do and no way to express my displeasure, except for this yelp review. So for those of you considering this company, please make sure that you take my warning seriously. So far, no one has called me to apologize or refund my $100. This is a despicable way to treat customers, and I hope that they discontinue doing so and concentrate on building trust in the community.

From: Joe R.

Source: YELP

05/12/2014

I just got my car back from Malone's. Someone had backed into my car and scratched up the passenger side door. The staff at Malone's took great care in fixing my door, it looks brand new! I would recommend Malone's Collision Repair to anyone looking to get there car fixed. They work quickly, are efficient and were able to get my car done a little earlier than initially estimated.
Thank you! My car looks great!!

From: Mr. D.

Source: YELP

18/11/2014

I had dropped off my sister to get her car and while i was there i thought " hey i might as well get a quote for my car" because someone did a hit and run and scratched my paint on my rear bumper to the point where it is peeling/flaking off as soon as i walk in theres a female receptionist (around maybe her early 40s) and tells me what i want and i explained i would like a quote my how much a repair would cost me. She immediately says "its better to do it through your insurance." I know damn well that might be the case but i at least cant get a quote? You cant send someone to give me a price range?? If im willing to pay my money is as good as any one elses right? After something like that you lose interest in doing business with someone. I wont give my hard earn money to someone who is rude. Cant do business with everyone.

From: Raul P.

Source: YELP

08/01/2015

This place is great. My wife got in an accident that wasn't her fault so had to take it to the other insurers' approved shop - which in this case was Malones. Boy were we lucky! What tremendous service. They were super fast, professional and friendly. And they cleaned both interior and exterior before we picked it up! Can't recommend enough.

From: Brian N.

Source: YELP

04/11/2013

Took in my '03 BMW convertible to replace my hood and front lights. The day I was supposed to pick it up they called me telling me that my passenger side mirror "fell off" when they were washing it, and they would not replace it. When i went to look at my car, my hood would not pop out correctly and they had just re-glued the mirror back on.
I would NEVER go here again nor recommend this place.

From: Bebette A.

Source: YELP

11/12/2013

These guys did an amazing job. I always heard bad things about Progressive insurance claiming process.. and finally using it for an accident that happened awhile ago brought us to this repair facility, which was of course recommended by Progressive.
Obviously I was skeptical but once I saw the end result, I was convinced that this place was the real deal! The car was repaired to like new, fully washed and waxed, and on top of all of that; even cleaned the inside to a like new state.
Overall, I was very impressed by this company and its professionalism. I am going to call them soon and see if they want to make some money to detail another one of my cars since they did such a good job on our repair job. Most likely they won't do it but it sure would be nice for the right price!
Go here if you can, you won't regret it!

From: Travis N.

Source: YELP

24/07/2014

READ THIS!
Came to Malone's collision repair after reading the positive yelp reviews.
I feel a little disappointed on the service I received.
I don't think they managed their time wisely, there were A LOT of delays with my car and it was very inconvenient for me to find out I wasn't getting my car when they said it would be ready.
First they said about 2 weeks.
2 weeks turned into 3
I called to get a specific day
They said Wednesday at 5:30 which is strange since that's when they CLOSE.
So on Wednesday, One hour before they were about to close, they call me to let me know it won't be ready until tomorrow morning at 11am.
Thursday morning 20 minutes until 11am, I'm heading out to pick up my car when I get a call from Malone's Collision Repair they let me know its not ready, they don't know when it'll be ready but they will give me a call in a few hours. That's all they said!
They are very inconsistent with not only time but with pricing as well. I know labor/costs fluctuate but this was just ridiculous.
WILL NOT RECOMMEND TO ANYONE.
SORRY GUYS!

From: Jae O.

Source: YELP

23/10/2014

I'm very happy Great job , 5stars, professional best customer service will recommend 100%

From: Francisco T.

Source: YELP

07/04/2013

Best repair shop on town! My entire family goes there and everyone is always very happy with the work. Took my car in last month and looked brand new when I picked it up. They're not only excellent with their work but the customer service is the best! Everyone is friendly, helpful, and know what they're talking about.
I will definitely be returning if my car needs a fix.

From: Monica G.

Source: YELP

13/06/2014

I've had to bring my car to Malone's Collision on a couple different occasions. Each time I've had a pleasant experience. The staff there are always so friendly and the waiting area is very nice.
Every time I got my car back, it actually looked better than before it was damaged! They washed. waxed. vacuumed and cleaned inside and out. Not only that, they sent me text messages to update me on the status of my car. They also had a rental waiting for me!
The owners, Joe and Vanessa Malone always made sure to say hi and chat with me even though they were super busy! They made getting my car fixed super easy and convenient!
I highly recommend this shop to anyone looking for quality service!

From: Jackie S.

Source: YELP

11/04/2011

This shop has handled two seperate repairs for me and another for my super picky mother-in-law. Flawless repairs. Paint matches and every time the car was delivered on time.
I have dealt with a lot of shops and rate them on the following
1. quality of repair
2. communication
3. Timeliness (i hate dealing with insurance company's rental car rules, so this is a big one).
Malone's scores 5 stars across the board. Thanks Joe, Vanessa and staff!!!

From: Mario V.

Source: YELP

20/02/2013

My son is the proud owner of a 2007 Toyota Corolla S. I have had the car repaired twice at Malone"s and each time the experience has been fantastic. Joe is an awesome customer service representative. The quality of their repair is better than the day I walked away with the car brand new!
Allstate Insurance recommended them and I without hesitation recommend them too. They are Fantastic!
Vanessa, Joe and the repair team,
Thank you so much
Art T.

From: Art T.

Source: YELP

16/12/2011

I was in a fender-bender, and my brother suggested Malone's Collision. I had work done by Malone's years ago when he was on Market St and was happy with the work, so I decided to use their services again. My vehicle is over 11 years old, the repair work, paint job and finish was flawless! A few weeks later, my gas tank door fell off (it was near the collision site of the vehicle), so I took it in and Juan said they would take care of it, and within a week it was perfect again! I am very happy and satisfied with the friendly, professional service of Juan and the rest of the staff. I would definitely recommend Malone's collision to family and friends!

From: Karen P.

Source: YELP

24/01/2013

I've taken my Daughters car here twice now and the service is awesome.

From: Steve P.

Source: YELP

18/04/2010

joe and his staff performed reconstructive surgery on our cars (one of which is 12 years old), including new headlamps, struts, and a bumper. they gave me a ride home, and had the work done perfectly, on time, every time.
there's a great smelling candle in the office. joe and his wife have been kind to me, no matter what kind of stress is involved.
i never visited the market street location. the shop on work street is excellent.

From: Mark G.

Source: YELP

25/05/2016

This Business is using their own employees to write their 5 star reviews for them. They are not that great of a body shop and prove it by tampering their ratings. How can you trust a business who has to have their own employees glorify their own business?? NOT TRUSTWORTHY!! I had a bad experience at this body shop! The employee in the front, I think her name is Vanessa or Valerie? has no people skills and tries to act like she cares and has attitude. I get my car back with interior parts missing that they forgot to order? Makes you wonder if they pay to get bad reviews taking off?

From: Cameron N.

Source: YPAGE

10/07/2015

Everytime I have had an accident I know where to go. The customer service has always been great the facility clean and nice and when I picked up my vehicle it was like new very well repair and they even took the time to clean the inside and out and the best thing is that they offer the life time guarantee on the repairs what else can I ask for thank you very much malones collision

From: Fatima C.

Source: YPAGE

20/05/2014

"Best repair shop on town! My entire family goes there and everyone is always very happy with the work. Took my car in last month and looked brand new when I picked it up. They're not only excellent with their work but the customer service is the best! Everyone is friendly, helpful, and know what they're talking about. I will definitely be returning if my car needs a fix."

From: Abigai I.

Source: YPAGE

25/04/2014

Everyone in this facility is great! The customer service was wonderful. I left with a smile on my face. Thanks a lot.

From: Kwame E.

Source: YPAGE

11/04/2014

My experience was good. The rental vehicle was here when I was told, I received periodic notices of the work being performed. The staff was kind and very helpful. Overall, very good. Thank you Malone's!

From: kimberlyy224

Source: YPAGE

22/06/2016

Malone's did a great job on my car and was extremely friendly and very professional. Thanks to all of you.

From: Jeff Lang

Source: FBOOK

09/12/2015

I had my car fixed by Malone's twice within a month for seperate accidents unfortunately, but I cannot express enough the attention to detail and professionalism the entire place has. The people are wonderful to work with very pleasant and friendly and I will definitely take my business back to them from now on. I recommend Malone's to EVERYONE if you want the job done right! #blessed

From: Christine Twist-lopez

Source: FBOOK

28/01/2016

Just picked up my car today. It looks great! They did an excellent job! Staff is friendly especially the lady to the left in the middle (forgot her name). The interior was vacuumed and car was washed (looked brand new). Thank you for making this a easy process!

From: Hilary Calmus

Source: FBOOK

21/07/2015

The best place to have your vehicle serviced! Staff is super friendly and they are honest people. The office/waiting area is nice and clean. When I brought my car in on several different occasions they had a rental for me waiting at the office! It was nice just to be able to drop off and drive away. They had my car finished two days before the expected date and the work is always immaculate! Thank you joe and Vanessa!

From: Jackie Szestowicki

Source: FBOOK

30/05/2015

I got hit in a hit and run and my 2008 bmw 535i came out great after malones! Did not take as much time. The thing that i really liked was they returned my car spotless and clean inside and outside plus they did great body work and the paint matches my car so good thanks malones!!!!!

From: Sal Riptomyself

Source: FBOOK

21/07/2015

They do an excellent job!!! They have done my Mom's car and ours with excellent results!! I would recommend Malone's to everyone for repairs!! Thank you Malone!!

From: Edna Douglas

Source: FBOOK

29/11/2013

The only place that I take my car for body work...unfortunately for me, its been too often the past couple of years.

From: Mario Velarde

Source: FBOOK

18/04/2014

They did an amazing job on the front end of my Malibu when an animal ran out in front of us. Not to mention great customer service.

From: Lynette Sutter-Mooneyham

Source: FBOOK

06/12/2014

Well I eventually got my car back and it looks just like new. Excellent job! It's just that they took a really long time.

From: Daphne Smith

Source: FBOOK

24/12/2014

I think this is awesome.. its nice how ppl do things like this for other cause its hard without a car..

From: Virginia Alvarado

Source: FBOOK

05/06/2014

I had my car fixed by them twice now. When my brand new, fresh off the lot car was hit a few months ago I immediately brought it to them again. The service is extremely friendly. The waiting area is clean and very nice. They had a rental car waiting for me and while my car was being fixed, I received updates on my car via text. Within 3 days my car was returned to me and they did an amazing job! Also, they washed and detailed the outside and cleaned and vacuumed the inside of my car which was a nice surprise! I would recommend this shop to anyone looking for an honest auto body shop with exceptional service!

From: Jackie Szesty

Source: GPLAC

30/03/2014

I recently took my Mercedes for repairs to Malone's and i can tell you by experience that it's the best collision repair shop in town!! The repairs were done at a fast and professional manner, i couldn't be more satisfied with the outcome of my vehicle repairs the technician did a great job! Also the workers at the front office made me feel very welcome. Thanks Malone's !!

From: Manuel delgado

Source: GPLAC

01/07/2014

Taking my car for repair to Malone's was the best desicion i ever made.They did an awesome job on my car. I 'm so happy and satified with the work done to my car! The MALONE TEAM goes above and beyond to take care of their CUSTOMER, and for me that is HUGE. I hope I never have to go back, but if my car needs repairs...you bet it will be at Malone ' s

From: Alma Coates

Source: GPLAC

22/10/2013

I knew this was a service-oriented establishment when they asked how (home/work/phone/email) and how often I would like status updates throughout the estimate, part procurement & repair process. Everything went totally smooth- I brought my car to the shop, and the rental company met me there. Malone did the estimate, communicated with the insurance company, and called me throughout the process with updates. Now my smashed up car is all new again! Malone Collision Repair is my new go-to repair shop!

From: Crockett Dunn

Source: GPLAC

10/10/2015

Great work great team very professionals

From: Francisco Torres

Source: GPLAC

07/01/2014

Cant Complain

Cant complain!! malones is very professional and know how to take care of their customers!.. both our cars came back "like new"! They really know there stuff.. Thanks again!!

From: EDGAR r

Source: INPAG

14/01/2014

My son

"My son is the proud owner of a 2007 Toyota Corolla S. I have had the car repaired twice at Malone"s and each time the experience has been fantastic. Joe is an awesome customer service representative. The quality of their repair is better…

From: chincon n

Source: INPAG

21/01/2014

The best!

I've been getting all of my vehicles done here with Joe and on every car you have impressed me! The employees are great and fair at what they do. I am proud to do business with Malone's because they also give back to the community. He…

From: NATHAEL l

Source: INPAG

23/01/2014

The only place

The only place that I take my car for body work...unfortunately for me, its been too often the past couple of years.

From: DUANE e

Source: INPAG

30/01/2014

Thankks again

Thanks again for fixing my smashed-up car and making it look new again! You are the best shop in town.

From: BRETT t

Source: INPAG

18/02/2014

Excellent.

I wouldn't take my car anywhere else. I trust Joe and his crew to do an excellent job in the quickest possible turn around.

From: Ada a

Source: INPAG

27/02/2014

Excellent results.

Great service at Malone's Collision Repair. They did great work. Excellent results on my truck. I am very satisfied. Thank you.

From: ABAGAIL l

Source: INPAG

14/03/2014

Good services.

Good services. I appreciate your business and the rental car. I loved the car! Thanks for making it look like new again!

From: ashley A

Source: INPAG

22/03/2014

Quality work.

I am very satisfied! Great customer service. I am pleased with their quality work! Keep up the good work! You have a great team.

From: charles s

Source: INPAG

02/04/2014

Grateful

Everyone at this shop is great! What a pleasant experience! I am so grateful for all of their help. Thank you all!

From: mildredm86 t

Source: INPAG

11/04/2014

Very kind

My experience was good. The rental vehicle was here when I was told, I received periodic notices of the work being performed. The staff was kind and very helpful. Overall, very good. Thank you Malone's!

From: KIMBERLY y

Source: INPAG

25/04/2014

Smile

Everyone in this facility is great! The customer service was wonderful. I left with a smile on my face. Thanks a lot.

From: Kwame e

Source: INPAG

20/05/2014

Best repair shop

"Best repair shop on town! My entire family goes there and everyone is always very happy with the work. Took my car in last month and looked brand new when I picked it up. They're not only excellent with their work but the customer service…

From: Abigail l

Source: INPAG