30/06/2016

I had a great overall experience. The only downside was how busy they were, but a great mechanic is going to be busy (makes sense, right). Anyways, I went in for a tune-up, but in the process they diagnosed several other things that needed work... and then categorized them with a 1, 2, or 3 for the priority of getting fixed. This was very helpful. I was overdue for a timing belt, which they had warned me of (cat 3) - and sure enough the timing belt went out on a long trip the next week. I think this only verified that they weren't trying to up-sell or be overly cautious.
Straight forward and honest, I'll be coming back.
Thanks Rogue!

From: Gabriel S.

Source: YELP

13/08/2016

Amazing, very quick service!!! Very knowledgeable owners and staff!!! We also bought a car from them!!!

From: Cherry H.

Source: YELP

24/06/2016

Rogue Automotive did a wonderful job they were honest have integrity we took her car in for an air conditioning quote and they were able to fix everything in an hour for us because we had an appointment in another part of town they were so helpful and wonderful and did an excellent job or air conditioning works better than before and we are so fortunate that the men and women at this company or so wonderful to us plus they did everything for very very low price thank you so much Rogue Automotive

From: Laurel P.

Source: YELP

08/08/2016

I made an appointment with rogue a day before I came in and brought my car in first thing in the morning as soon as they opened. It took them a few minutes to get to my car because they are very busy. My break light and battery light both came on while I was on my way from Portland to Southern California and I suspected it was a faulty alternator so I stopped here. I told them what I thought the problem was and they charged the diagnostics fee for electronics which was $63(not too bad). After about 3 and 1/2 hours they told me that in addition to the new alternator, I was also going to need new belts for the alternator and A/C. They were very communicative about everything. The only downside to my experience was the wait time. But why the hell would you rush a mechanic to fix your car? You can't afford to have anything overlooked. Let the mechanics take their time so they can do their job right. Would definitely come back here.

From: Victor M.

Source: YELP

02/11/2015

WHAT CUSTOMER SERVICE! I was recommended to come here through the local Jiffy Lube to get my check engine light checked out and get an oil changed. They have gone above and beyond, offering to rotate my tires and check out the run of my car for a very low charge. Everyone on staff is ready and willing to offer there friendly services- I was in distress about finding a place to print some documents and they just printed them for me!
Businesses like this set the standard for service and keep business honorable.

From: Britney S.

Source: YELP

11/01/2016

Not only did they get me in right away, they gave me a shuttle ride home so I didn't have to wait. Called me when it was done inquiring if I needed a ride to the shop. Brakes working great at a very reasonable price, offered additional services for my next visit and then they encouraged me to save money buy getting the yelp discount that was being offered.
Very friendly, professional and highly recommended.

From: Marie S.

Source: YELP

10/06/2016

Driving from Portland to Sacramento i felt some wobbles when I hit my brakes, stopped in here to get them checked out and thankfully I didn't have to get any work done but I'm so happy they were straight up and honest with me and didn't try to take advantage of my automotive ignorance!

From: Corina A.

Source: YELP

01/06/2016

I wish I had this place in San Jose. Driving from San Jose, Ca the A/C went out. Being that it was only 97 in Redding we were suffering in a newer vehicle who did away with wing Windows. Stupid idea Chevy, Ford and Chrysler. Anyway I digress. In a panic mode I jumped to Yelp and immediately spotted the five star rating and because we were driving by so u called. They answered right away and told me to come down. Yes we were in Medford Oregon. I spoke with Dave and they pulled my vehicle right and did a quick test. I wish I could of afforded the whole service but right now while on vacation I needed all my cash. I don't know if Dave was the owner but he seemed like it, he hooked us up. He just evac'd the ac and refilled it. Yes I would of like the whole service and the price was extremely reasonable and I have no problem bringing my kids with me down there to wait. Dave you guys impressed me with the small biz attitude. Great.

From: Dean S.

Source: YELP

26/04/2015

My Tahoe started leaking antifreeze, I looked for a repair shop on yelp and Rogue Automotive stuck out to us, given all the great reviews. Called them and they got me in and repaired my vehicle the same day. Gave me a ride to and from and were super friendly, reasonably priced and not pushy at all. They will be our go to from here on out.

From: Sarah W.

Source: YELP

13/07/2013

It's always tough trying to find a reputable and reliable auto shop. I've become conditioned to the point that I always expect a shop to attempt to rip me off before I even get the chance to explain what's going on. I can say without reservation that Rogue Automotive isn't that kind of shop at all.
I've taken both our vehicles here with all manner of problems and have always received top-notch service. They've never attempted to upsell or otherwise attempt to extract undeserved service and money. They've always been upfront about what issues our cars have had, and what our options are. They've even gone to the extent of recommending what service I could easily perform myself to save money -- not something you'd expect a typical money-grubbing shop to do.
Their labor prices are on par with the rest of the shops, so you know you'll still at least be in the same neighborhood price-wise. Add to that their knack for honesty, and you have a winning shop. Just wish more shops were like this one.

From: Cee A.

Source: YELP

14/08/2015

Awesome, super nice employees and a great price, fantastic job on my car~I'm so glad my friend recommended Rogue Automotive to me! I was stuck and needed my car for work. They worked hard and found an appointment for me that day. They also took me home and picked me up when my car was ready. Everyone went out of their way to be nice and take care of me! They worked hard to get me back on the road because they knew I needed the car to get to work. It's so great to find a place that excels not only at their work, but also at good old fashioned customer service! I'll definitely use them from now on and recommend them to everyone. Oh, and they left me a "Thank You!" note in my car with a coupon and bag of candy~what a nice touch! DC

From: Denise C.

Source: YELP

06/10/2015

I just moved to the area and I am so happy to have found Rogue Automotive. The Yelp reviews led me to them, but I also called a few other shops to get quotes for work needed on my Highlander. The folks at Rogue Automotive were so friendly and helpful that I chose to go with them. I was bringing my car in for brakes, but I needed new tires, and was told by a shop back in Cali that I needed new struts too :( Buddy at Rogue said he'd do a full, thorough inspection to make sure I got all the work I needed done (NOT work I didn't need). I was so relieved to find out my struts were fine, and that I finally found an honest mechanic! They were very accommodating, everyone in the shop was nice and seemed like they all cared about their work and customers. I highly recommend this shop and I will definitely be back!

From: Sarah A.

Source: YELP

24/06/2015

I had a great experience here. A couple weeks ago, I noticed that my car's AC was no longer blowing cold air. I called several other auto shops and they all required at least a week before they could even look at my car. I called Rogue because they were the number 1 on Yelp. They were the only ones who could look at my car that day, and they did so as soon as I brought it into the shop. After a free inspection, I was told exactly what was wrong with my car and what needed to be done to be fixed. I brought my car in the next week to be fixed. Rogue provided complimentary transportation to and from my workplace across town while they worked on my car. Service was always quick and friendly and helpful. My car has been working perfectly since. I was extremely happy with my service, and while I hope I don't have any further issues with my car, I would definitely bring it back here if I do.

From: Review W.

Source: YELP

11/07/2014

Our car started to shimmy on I-5 while traveling to California. We pulled into Rogue automotive when they opened at 7 am. Although they were short-staffed that day David arranged for Andrew to check us out as a priority case. Warped brake rotors were re-ground and disks were replaced at a very reasonable rate and we were back on the interstate by 9:30 am. Everyone was friendly, encouraging and went the extra mile for us. It might seem strange to say that having our car repaired during a road trip was one of the high points of our vacation but, because of our positive experience with Rogue Automotive, it was!

From: Jim T.

Source: YELP

16/01/2015

This place is amazing. Was in town for a temporary job and had something hanging from the bottom of my rental car. It didn't seem structural, but I stopped by to get it checked out. No appointment but they got me right in and checked it out. These guys pinned the flap back up for me and didn't charge me anything!!!! Who does that??? If I ever need car help in Medford, I definitely know where I will go! Can't thank them enough!

From: Laura C.

Source: YELP

07/08/2012

My friends and I were on a road trip up to Seattle on a hot July day when our air conditioning gave out and started making strange noises. We were referred to Rogue Automotive by some locals in town, and we were sure lucky.
Despite having an extremely busy slate, they welcomed us in, had a look, and got us back on the road in under two hours. They were friendly and courteous the whole time, and treated us great, especially considering we were in such a bind. I have never had such a positive experience with any other auto shop. Though I don't live in Oregon, and can't become a regular, I hope people in Medford will consider going to them, because they were real lifesavers for us.

From: Ryan C.

Source: YELP

12/06/2012

Straightforward diagnosis, honest and clear explanations, female friendly, courtesy transport. They let you know of problems that may need to be addressed in the future, but they are very good about realizing people have budgets and can't just dump a ton of money into car repairs.

From: Michelle L.

Source: YELP

12/05/2016

Rogue Automotive is great!

I had a simple tire rotation done -- I was in and out in no time. The people who work there are friendly and professional. The candy was nice too!

From: Gloria O.

Source: SUREC

15/05/2016

5/13/16

It was great! I always appreciate the hard work and dedication to their clients! So, Thank you Rogue Automotive for doing all that you do!

From: Monika H.

Source: SUREC

20/05/2016

Your long term solution for auto repair and maintenance!

From the day I started sending my car to Rogue- I have never been disappointed. This was bizarre situation with my car. They diagnosed the issue and fixed. The best part the car was ready for my pick up freshly washed, and…

From: Stephen S.

Source: SUREC

22/05/2016

Always an Excellent Experience

I have had my vehicle in for servicing with Rogue Automotive on two separate occasions and will definitely go back. In fact, they are now my "Go To" auto servicers. Their customer service is excellent, they do exactly what they say they…

From: Melanie D.

Source: SUREC

30/05/2016

The Best Experience

These folks are super! They were able to get me right in for a critical repair and their posted prices were so reasonable, that I had them do some extra stuff I had been putting off. The work was done on time and came in at the estimated…

From: George M.

Source: SUREC

02/06/2016

Excellent Customer Service

I needed my headlights aligned and Rogue Automotive got me in right away for a fair price.

From: Vicky W.

Source: SUREC

02/06/2016

Happy customer :)

Love this shop,very nice and professional service! Highly recommend them,I'll be a returning customer :)

From: Tammie M.

Source: SUREC

04/06/2016

Saving a traveler

It has been a long time since I have been to an honest mechanic. Traveling from San Jose Ca to Bellingham Wa my sons AC went out. I Didnt know if the system had a leak and when the temps were hitting 97 and my grandchild in the back it…

From: Dean S.

Source: SUREC

10/06/2016

Amazing Customer Service

I only came to Rogue Automotive because of a radio ad. As soon as I walked in they were so friendly. I felt I was being treated like a friend not a customer. They had the best price and knew exactly what they were doing. Plus, they offer…

From: Chris C.

Source: SUREC

17/06/2016

Awesome service all the way around

From the work to customer service this place is great!!!

From: Lacey G.

Source: SUREC

21/06/2016

Repairs

So far repairs have been done right and as timely as ascan be expect. Everyone has been courteous and polite.

From: Ronald C.

Source: SUREC

23/06/2016

Service

As always great service. My 20 years old Ford just keeps humming along, thank you.

From: Linda I.

Source: SUREC

23/06/2016

Courteous and Professional Team

Everyone I have had contact with at Rogue has been courteous, professional, and used layman's language to inform me of my truck's needs for proper performance. Thank you all!

From: Debbie W.

Source: SUREC

25/06/2016

Best Service we have ever had, honest quick and integrity

We came in for an A/ C quote consultation and when we were given the problem not only did they fix the problem and an hour for us they were kind considerate honest and wonderful we will bring every car that needs repair to Rogue Automotive…

From: Laurel P.

Source: SUREC

26/06/2016

Organized, efficient, courteous, friendly, helpful, understanding

Top quality all the way around.

From: Barbara H.

Source: SUREC

27/06/2016

Love these guys

No pressure sales and good work. I have recommended them to many friends.

From: Brad W.

Source: SUREC

02/07/2016

A/C Repair

The compressor on our 2009 Forester broke and I was happy with Rogue's repair.

From: Edward M.

Source: SUREC

04/07/2016

Friendly - really excellent service - from the front desk to the service area.

I appreciate the friendly service and also how knowledgeable they are. They are willing to take the time to explain things in detail and that is really helpful.

From: Cheryl R.

Source: SUREC

05/07/2016

fixed it again!

As usual, your staff took acare of my daughters car quickly and professionally! Awesome job!

From: Drew S.

Source: SUREC

23/07/2016

all the staff care about you and your vehicle.

I had a special request and they met it and more! THANK YOU! :)

From: Greg B.

Source: SUREC

28/07/2016

Fixed Airconditioning

Very Friendly and honest , reasonable cost.

From: Kathleen F.

Source: SUREC

29/07/2016

Hard hit on the like button.

Fast Friendly and very knowledgeable staff. Very welcoming and prompt. They immediately addressed my air-conditioning issue. So nice not to feel like a number waiting in line. Thank You!

From: Domnic M.

Source: SUREC

30/07/2016

Consider...

...clarifying the space in front of the office so it's clear where it's ok to park. Maybe move some cars, paint some lines, and add some signage. Again, people and service are first rate.

From: Martin B.

Source: SUREC

11/08/2016

Rogue Automotive AIN'T

They are just not rogue in the dictionary sense. Dave was very helpful and fair. All the folks had great attitudes and we appreciate their help with our motorhome. We would do business with time again any time.

From: Pat H.

Source: SUREC

30/06/2011

Trustworthy

Sometimes they pick up and deliver car when done. Very accommodating. They don't use our ignorance about cars as a tool against us. They treat us like family. Of course, with the amt. of repairs our cars need, we are probably supporting…

From: Nancy

Source: CLOBB

02/08/2016

Very happy and satisfied with Rogue Automotive. They are so friendly and helpful. Gave me an estimate and stuck to it. They were able to replace my transmission with a warrantied used one and saved me more than $2000 based on the quote I got from my dealership. I highly recommend them for any auto needs!!

From: Gail Battaglia

Source: GPLAC

06/06/2016

Wow! What horrible customer service. I called for a price check on a part and they refused to give me a price check over the phone. They said I needed to drive my broken car down there or walk across town and give them my vin number in person to provide a price check and then the lady hung up on me. Do not go here!

From: Jon Doe

Source: GPLAC

18/03/2016

Rogue Automotive is exceptional! I have been a resident of the valley for 43 years. This is the professional and trustworthy business that you thought you could never find. They are it! From the clean, professional greeting you get at the reception desk to the personal, customized attention to your vehicle....the experience was excellent. the pluses are many and not even one complaint. They have extensive knowledge of all vehicles and the skills to go along with it. their highly trained automotive mechanical technicians have extensive knowledge of all vehicles, old and new. I know because I have a 1965 Chevy Truck that needed a thorough going over and replacement of many original parts. David walked me through the entire process, letting me know what it needed and the cost of the repair or replacement before going ahead and doing anything to it. They knew where to get new parts or repair the old ones. Ray was the genius in being able to put it all together again. He is fantastic. My truck purrs and I am a very happy girl! Thanks to all of the staff at Rogue Automotive. They care and they showed it. Rogue Automotive...the best in this valley!! Suzanne from Ashland

From: Suzanne Haveman

Source: GPLAC

01/03/2016

Our pickup brakes froze up and caught fire in the wheel well so we had to tow it to the shop. I called my insurance and put in a claim since it caught fire. Working with Dave and Amy (and even the friendly voice when we called) was awesome. They worked with my adjuster sent photos to him and did an outstanding job on making the repairs. I have what feels like a brand new truck! Thank you! Thank you!!

From: Debbie Wheeler

Source: GPLAC

05/12/2015

Not only have I had my vehicles worked on by Budy, I've also worked for him and have seen the compassion, honesty and reliable work first hand. I would go here in a heart beat!

From: Ange Kadin

Source: GPLAC