21/03/2016

Very unprofessional. I Will never go back. I want to have my truck smogged and I would not suggest anybody else going and using their services

From: Tiffany O.

Source: YPAGE

14/11/2007

Awesome Service!

They had wonderful customer service, great prices and exceptional service.

From: foxrace420

Source: YPAGE

03/08/2016

What a nice experience! Clean, fast, honest! Went in at 8:30 and drove away by 8:50! So nice to have a reliable place to go!

From: Candy Woodson

Source: FBOOK

20/08/2015

Best automotive service company in Redding! Honest and awesome customer service.

From: John Pearce

Source: FBOOK

20/08/2015

From: Misty McKean

Source: FBOOK

13/01/2014

From: Kindra Hall

Source: FBOOK

11/12/2013

From: Scott Barnes

Source: FBOOK

03/11/2013

From: Dave Ray

Source: FBOOK

18/09/2013

From: Jennifer Ramos

Source: FBOOK

20/07/2013

From: Della Sunderland

Source: FBOOK

14/02/2012

Fast, courteous, friendly, professional.

Underhood Automotive was great. Their estimate right on target, and I appreciate their service. I'll go there again if I ever need service done down in Redding again. I called first, and they understood my problem. I went to them,…

From: Mike H

Source: CLOBB

09/03/2012

Polite and professional shop.

I've been a customer of Underhood Automotive, INC. for a couple years now. Everyone there is just so polite. They have always been able to service my car in a timely manner, within the time frame they give. I would recommend them to…

From: Keron C

Source: CLOBB

06/05/2012

Oustanding Service

Honest, professional management, will let you know when a fair estimate will be exceeded and prioritize the extra cost in an above board way so the customer can participate meaningfully in the final decision. They fixed the front brakes…

From: Nicolas A

Source: CLOBB

19/02/2013

They are fantastic!

I had a very difficult problem with my car and Underhood Automotive spent a lot of time diagnosing the problem and then fixing it. They went over and above to try to rectify the problem and they got my car in top shape. I feel very…

From: Tom L

Source: CLOBB

01/03/2013

I would recommend Underhood Automotive.

I just stopped in for the second time, I had a problem with my car and they took care of it for me. The first time I was there I just stopped in and they took a quick look at something without even charging me. They have a clean facility…

From: Louise T

Source: CLOBB

07/03/2013

Reputable mechanics in Redding.

I feel like everyone at Underhood Automotive is really friendly and pretty honest. They aren't going to break something on your car so that you have to come back in which was a problem I had when I lived in Milwaukee. They diagnose the…

From: Melissa B

Source: CLOBB

20/03/2013

They really care, attentive

At Underhood Automotive, you can tell that they really care. They don't want money out of me, they want to fix my problems and I recommend them all the time. I have been using them just over a year and am very pleased with the service.

From: Madeline H

Source: CLOBB

16/11/2010

Honest and reliable.

I remember Jaime and Kyle from when they were working for another shop, and when they left there and started Underhood Automotive I followed them. They were always very honest and kept me posted on what was going on. Because they are…

From: John T

Source: CLOBB

18/11/2010

Excellent mechanics who are prompt and have absolute honesty.

Jaime and Kyle are the only mechanics I will go to. I have never had a problem at all dealing with them. They serviced both our vehicles long before they started Underhood Automotive, and when they disappeared I went looking for them. I…

From: Bob C

Source: CLOBB

14/12/2010

Jaime is a great guy, and he is very honest.

We have been using Underhood Automotive for about a year and a half. We have taken several cars in there for repair. We are a business and we take our facility vehicles in there for service when something is wrong or needs to be…

From: Paula D

Source: CLOBB

16/12/2010

Professionalism and Integrity, mixed with Kindness Perfect

Jamie and the crew are courteous, kind, and professional. Mechanical diagnostics are discussed in a way that is easily understood, and repairs are completed with a positive experience for the customer in mind. I am a return customer,and…

From: Judy E

Source: CLOBB

04/08/2011

they did a great job on the smog check. under 30 min. thanks

These guys do it right! My I brought two vehicles on different days to be smogged. Both were done in less than 30 minutes. I observed great service, integrity, and respect for the customer. Thanks

From: Marian H

Source: CLOBB

15/11/2011

If there's somebody you really want to trust, it's these people here!

It has just been a great experience with Underhood Automotive! They have always taken care of me usually the day I come in there. On my wife's car, Underhood Automotive has done some troubleshooting for an overheating problem. For my car,…

From: Scott L

Source: CLOBB

19/01/2012

It was comforting. They take the fear out of the experience. I was not afraid of being ripped off.

I was referred to them and I was always weary about auto repair companies. The service manager was the first person I talked to and he was very honest. It is a great friendly atmosphere. The way they interact with their customers is…

From: Shawn R

Source: CLOBB

17/01/2016

CarSmogged

Went in to get my car smogged and arrived a little early. My car got in right at the appointment time and it took just about 10 minutes. The speed of service was fantastic, along with the amazing customer service they provide! I only take…

From: Joanie L.

Source: SUREC

23/01/2016

Excellent Service

Always a great time when visiting Jamie at Under the Hood. Fast and excellent service. Thanks for the personal & speedy smog tests and always great advice. See you next year for my truck smog and anything in between,

From: Tom G.

Source: SUREC

04/02/2016

Quick and painless

I called in the morning for a smog cert. they got me in same day and out in under 30min. I recomend them to my customers at work because they're legitimate and courteous

From: George H.

Source: SUREC

07/02/2016

Great customer service.

Great service. Compatible costs.

From: Corey A.

Source: SUREC

18/02/2016

Smog

Very friendly, professional, courteuos ! Fast service !

From: Tony F.

Source: SUREC

25/02/2016

Great, friendly, in-depth, mechanics

This is without a doubt our new/favorite mechanic! My fiancé and I went in with only an hour or so notice and they were able to fit us in. Unfortunately we found out that our car had blown a head, but for the first time in my entire life I…

From: Ashley D.

Source: SUREC

27/02/2016

Outstanding service at a great price.

We've always appreciate the friendly, and most importantly, honest service we get when bringing our cars in. We tell everyone we know to come here when they're looking for trustworthy shop.

From: Gary S.

Source: SUREC

02/03/2016

Positive Review

I had the experience to have my truck work on at Underhood automotive , the service was done in a timely manner , I had little wait time .

From: Cindy G.

Source: SUREC

04/03/2016

Great customer service

Great customer service and reasonable prices

From: Jennifer A.

Source: SUREC

12/03/2016

Fixed my car!

The guys are under the hood are always so nice to talk to and very helpful. They are good people. I highly recommend them!

From: Maria M.

Source: SUREC

27/03/2016

Business is conveniently located, clean and orderly, and greeting is welcoming. The service is excellent.

The workplace atmosphere is professional and friendly. Parking is a bit tight, but adequate.

From: GENEVIEVE H.

Source: SUREC

05/04/2016

Great customer service

Very professional , and quick service. I was in and out in barely a half an hour, fastest Smog check I've ever had. I'd go back for any mechanical problems I have.

From: Deborah W.

Source: SUREC

05/04/2016

5 Star

I initially chose Underhood because of their high rating and positive feedback and they didn't disappoint . They smoged our vehicle and we received top notch service. This is definitely our go to shop when we need a mechanic.

From: Karen C.

Source: SUREC

22/04/2016

Honest and value based business

I brought my vehicle into Underhood knowing that some mechanic's viewed it as a difficult make to work on. They did not beat around the bush or give me any false pretenses. I was given a general quote and they kept in constant contact to…

From: Steve C.

Source: SUREC

27/04/2016

Great job!

Fried ly and professional. My truck ran perfectly after service. Jaime offered me a ride to work. Will definitely use again.

From: Steve F W.

Source: SUREC

13/05/2016

susuki

friendly

From: Gail S.

Source: SUREC

18/05/2016

Jamie and staff are always prompt.

Good prompt service and courteous staff.

From: Charles W.

Source: SUREC

23/05/2016

GREAT JOB ON MY CAR THANK YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

GREAT JOB ON MY CAR THANK YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From: Oscar F.

Source: SUREC

25/05/2016

Thank You Men Very Much

Appreciate the way you guys explain things without making me feel stupid 'cause I don't know much about engines, etc. You're not fast-talking, no eye contact shady pricks that my Mom and I have dealt with. THANK YOU VERY MUCH MEN. Answer…

From: Jason M.

Source: SUREC

14/07/2016

Great service

Was treated very well and was done very fast

From: Dena K.

Source: SUREC

15/07/2016

Great work fair price

I'll come back and get my car service over again

From: Larry O.

Source: SUREC

23/07/2016

Jamie makes it great

Always happy to take my be vecheles here. Polite friendly courteous

From: Debbie F.

Source: SUREC

05/08/2016

good people

timely and quality service

From: Sue Q.

Source: SUREC

10/08/2016

The people make this place great.

Excellent, timely service.

From: Tom S.

Source: SUREC

10/08/2016

Excellent Service!

Being a widow I have often found it difficult to find honest vehicle repair services. At Underhold Automotive I receive excellent service and have 100% confidence in the people there and in the services they provide. The prices are…

From: Debra S.

Source: SUREC

12/05/2016

I took my Nissan hardbody for a roadtrip from Oakland to Portland- and overheated in Redding. Bummer scenario... broken down in a town I'm not familiar, and a sitting duck for a mechanic to take advantage of a traveler needing to get somewhere. It was obvious I had cracked the radiator and needed a replacement. First, called my personal mechanic at A.J. Nissan to see what he would charge me for the replacement. Then called Jamie at Underhood for a quote. Not only was the quote the same and fair, but Jamie gave me the guidance to McGuyver things up on the truck for a couple miles to make it to him so I wouldn't need a tow and get there afterhours. By the time I arrived it was 4:50pm, right before they closed. Jamie ordered the part then and there, had it first thing in the AM- and the radiator was replaced and we were on the road no problem by 10:30am. Fantastic. Truck is holding up no problems. I wish he were local where I live in Oakland!
The icing on the cake: since we had to make new accommodations to stay the nite in Redding...Jamie drove us to AND picked us up from the hotel we stayed at. Thanks so much Jamie! Such a solid experience with Underhood.

From: Jordan B.

Source: YELP

24/03/2016

Needed a smog, took my car in here. The owner and staff I met were courteous and friendly. They did a fantastic job and the price was very reasonable. I will definitely be taking my car back here in the future and I'm telling everybody I know.

From: John S.

Source: YELP

11/05/2016

I liked this place for a couple years until six months ago. I am a disabled veteran. I took time on Veterans Day to try to get work done. I had an appt. Mechanic told me to come back later. I did . Got heater fixed and got new handle for truck bed. When I asked about the bill I was told not to ever come back. CSR BS Biology

From: Cynthia R.

Source: YELP

22/12/2015

Recently my Camry went in for the last time. Jamey and the crew were so helpful. They made the final decision to so easy. In facing a difficult decision Jamey did me a great service. Thank you.

From: Jim H.

Source: YELP

10/11/2015

Underhood and Jamie fix every car myself and my family owns. He is reliable and honest! Great work he and his crew and wonderful mechanics! 5 stars Jamie!!!!!

From: Rachel N.

Source: YELP

14/04/2016

Tried to get smog here after doing it here 2 other times. They would not do it because they seen wires that had nothing to do with the performance, and were Cal compliant. After recommending many customers to them, I will not ever go back. They said they just wernt sure or comfortable about the wires. I would think if you did this for a business you would be sure.

From: Don M.

Source: YELP

01/05/2013

While on a recent trip from So Cal to Washington, our vans fuel pump went out. Thank God we found this place on yelp! They not only helped us get back on the road within 24 hours, but the owner took my family and I to the hotel we found, no charge, was super nice and very understanding. I couldn't have chosen a better outcome if I planned it myself. Thanks again Sir for taking care of my family and I.....

From: Michael S.

Source: YELP

09/08/2012

While driving from Olympia WA to San Francisco CA, my air conditioner went out...it was about 106 degrees in Redding. (Insert obscenity here) I was 13 miles from Redding so I thought I would stop for lunch, and then check the coolant..and buy some if need by at an auto supply store. Initially annoyed because we had recently changed the oil...please don't tell me Firestone forgot to top of my fluids AGAIN!
Well after I stopped for lunch...the car was making a really loud noise. Unfamiliar with the area I drove to the first garage I saw. Underhood Automotive. I usually dig private business over chain shops so, I was pleased to find them first. Jamie helped me. He looked at it and said the compressor went out, and its about a 6hr job that he could start Monday. -This was after 3pm on a Friday. (insert obscenities here!!!) Not his fault...it just sucked. Then I asked for the price. $1,200 parts and labor (insert more obscenities here!) Well not like I had 1,200 dollars laying around and I was stranded. I got a rental car to drive to SF. and asked him if he could keep the car over the weekend or even a few weeks until I could come back to pick it up after the repairs....while I find a way to pay for it. He was very nice and said he would not charge a storage fee. He said that he estimated high so there wouldn't be any surprises. He suspected it may be 100 dollars less.
We came up with the full 1,200 on Monday and he started the work...then called my husband to say he made a mistake and it would be 1,300.00. for an additional part that needs replacement Oh geeze that sucks, but okay. So my husband found another hundred to move into our account....then Jamie called again saying, "oops I meant to say 1,366." So my husband said um...no. (Somewhere in between he had called me and quoted 1366. So maybe he forgot he told one of us but not the other?) So he agreed to do the job for 1,300. My husband thinks he tried to get more money because our car was stranded. I think he just made a mistake. Lets take a poll! All who think I am right message me. All who think husband is right message me. I'll display results as they come in. *you know you are on my side ;)* By Tuesday the car was finished and I drove from SF to Redding to get the car, then back to SF. Yeah. that sucked. C'est la vie. Car working great Air conditioner working great. Would I come back? Definitely. Great work done, and they were so kind...and nice enough not to charge a storage fee, and were willing to keep it several weeks if need be! Awesome! Oh yeah they have Wifi!
Poll:
Catherine is totally awesome and Jamie is one heck of a guy! : 1
Catherine is a pollyanna and Jamie in it for the business! : 0

From: Catherine A.

Source: YELP

08/10/2013

I went in to get a bad wheel bearing replaced. I decided to buy my own part to save and just have them do the labor. The mechanic was friendly and fast, in fact he finished the job in less than an hour (although this shop charges by the inflated book price so I paid for 1.9 hours).
The problem is that the machine shop decided my hub was bad too. The guy who runs the front said he could get parts together since the machine shop was next to NAPA so I decided to go with the parts they ordered. When the old hub came back to the shop I thought it looked fine. He tried to tell me that it was bad, that he had to go by what the machine shop said, and that he had not marked up the price of the part anyway. Turns out the hub was fine. 2 shops told me so and the machine shop admitted that it was just slightly worn. It is sad because I paid for something I feel I shouldn't have.
I went back to Underhood to see what the front (so called christian) counter guy could do since I bought the parts from him. Apparently, coming in to ask is a huge insult to him. I was berated and "how dare I try to bring in my own parts", besides the point since I ended up buying the parts from him anyway. He was verbally abusive, shouting and refused to talk to me about the actual issue. He kept asking me irrelevant and inappropriate questions and ended up calling me a "cheap stupid @#&!*". I was never actually given a written work order estimate which is against the law. I was also charged to dispose of the parts I took with me. Beware. This front counter guy will rip you off if you let him. He belongs somewhere away from the public or in anger management.
My front end seems to be good though. Too bad about the unnecessary hub expense and waste not to mention the horrible way I was treated. He will chase all the repeat customers away.

From: Brooke W.

Source: YELP

05/05/2012

Excellent place; honest management, will let you know when a fair estimate will be exceeded and prioritize the extra cost in an above board way so the customer can participate meaningfully in the final decision. They fixed the front brakes of my 2012 Focus at a cost lower than at a regular Ford dealer, the other end of an efficient line of communication to get parts ASAP.

From: Nicolas A.

Source: YELP

27/02/2016

This is without a doubt our new/favorite mechanic! My fianc and I went in with only an hour or so notice and they were able to fit us in. Unfortunately we found out that our car had blown a head, but for the first time in my entire life I trusted everything that a mechanic told me. Not only did they not try to sell us on anything, he charged us less than he quoted to diagnose it, printed us out the information for the government program that offers you money for your car, and he told us we could bring by any cars we were debating purchasing and be would check them out free of cost. We came back the next day to do just that, and sure enough Jamie came out and examined the car inside and out, listened to it, and took the time to answer all my annoying questions. I didn't feel rushed, unimportant, or persuaded in any way. He is a kknowledgeabl & trustworthy mechanic that goes above and beyond for his costumers. I would recommend him and his shop to any and everyone who asked. My fiance (who is, at times, rather picky and opinionated) also mentioned that in his 34 years of life Jamie is the ONLY mechanic he has fully trusted... which is a huge statement coming from him! Thank you guys again for everything you've done for our little family, it means more than you could possibly know! We will definitely be seeing you guys again and again for years to come! :)

From: Ashley Davis

Source: GPLAC

28/03/2014

I used the 50% off coupon from Half off Redding ad. I was very pleased with the service and when the smog was all said and done (I passed), one of the techs explains some minor fixes I could do to keep my vehicle running smoothly. No pressure, no gimmicks or extra service. I'm a very satisfied customer, will return for any repairs here on.

From: Nathan S

Source: GPLAC

14/01/2012

John LaBella is an awesome man!!!! We broke down twice on our trip from Salem OR to California and he did everything he could to get the best price considering we were stranded!! Thank you John!!! Made things way stress free knowing there are nice people out there still. I HIGHLY RECOMMEND UNDERHOOD AUTOMOTIVE INC. ANYTIME!!! Only thing I didn't like was its only open during the week, not weekends but Kyle came to the rescue thank Jesus!!!

From: Stepheny Evenson

Source: GPLAC

24/05/2013

i found your company using google adds. I didn't know what I was getting but your website looked promising. You were able to fix my AC for less than what we had discussed. THANK YOU.

From: Patricia Grannis

Source: GPLAC

07/11/2011

Wonderful guys in here. Took my truck in to get it smog tested and they were super kind and courteous. John behind the desk knew recall information about my truck and immediately called Chevrolet about it without me even asking. They seemed honest and reliable. I will definitely send friends here and return with my own vehicle.

From: A Google User

Source: GPLAC